My Item Is Faulty, What Can I do?Updated 3 months ago

In the event that the product is faulty or defective for whatever reason, please contact via the contact form at the bottom of the page with your name, order number and a detailed explanation of the defect, and where possible, please provide a digital photograph to help us process your query quickly.

We will then reply to you as soon as we can and will tell you what to do next. Please do not send the product back before we have authorised you to do so.